Have a question?

Question 1

Do you offer help with bills management?

Answer

Yes! We can take care of this alongside our partners (need more info)

Question 2

What does “Coming Soon” mean?

Answer

“Coming soon” refers to properties that are not currently available, however we expect them to be available soon. For these properties, sign up to the waiting list on the property listing page to be notified when it becomes available!

Question 3

I’m looking to houseshare, can I find single rooms in shared houses on HYBR?

Answer

Yes! You can find any kind of property UK-nationwide including properties with the entire place for yourself, or properties which let rooms individually to both singles and/or couples (including room sharing in some cases, depending on landlord preferences)

Question 4

Is Hybr only for students?

Answer

No, our platform is catered to both students and young professionals. It is up to you if you’d accept both groups or just one or the other, and we matchmake with our tenant-base and enquirers based on your requirements.

Question 5

How does HYBR work?

Answer

We are a marketplace where you can find thousands of homes for students and young professionals. We pride ourselves in helping people looking for a new room or property to rent, to find the right place for them.

Question 6

Do I Pay Council Tax?

Answer

As you are a student, you should not pay Council Tax and you must remember to fill in this form as soon as you move into your new property. To apply to be Council Tax exempt click here.

Question 7

Who protects my deposit?

Answer

Your landlord must protect your deposit using a tenancy deposit protection scheme. It must be a Government approved deposit scheme!

Question 8

What happens to my tenant’s deposit?

Answer

It is put into a tenancy deposit scheme to protect the money in case of a dispute.

Question 9

Is Wi-Fi included?

Answer

It depends on the property – it will be clear in the property description whether Wi-Fi is included in the price. We also have partnered up with The Bunch to help you sort out your bills.

Question 10

Can I sub-let my room?

Answer

Yes, the HYBR platform allows subletting but make sure you have permission from your landlord! Or, ask us for advice.

Question 11

What is a HMO property?

Answer

An HMO licence is required for HMO properties i.e. house shares between at least 3 people from different households. HMO licences last for 5 years.

Question 12

Do I have to pay a 12 month deposit?

Answer

Most of our landlords would prefer you entered into a 10-12-month contract. You can sublet through HYBR when you’re not there if you’re strapped for cash. Some of our landlords are happy for shorter lets but please get in touch to ask whether that is the case!

Question 13

When do I pay?

Answer

You only need to pay once a tenant has rented the property and the job is done.

Question 14

How much is a deposit?

Answer

Typically, a deposit is one month’s rent. Or 3-5 weeks.

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Question 15

How do I use HYBR?

Answer

Sign up to HYBR, list your property via a simple form on our website and then we will give you a call to confirm the details. If you require pictures, we will come and take photos of your properties free of charge to be uploaded to our website. We will then send you perspective student tenants for you to review and accept if you are happy for them to live in your home.

Question 16

What is a guarantor - do I need one?

Answer

Yes, you will need a guarantor. A guarantor is someone who agrees to pay your rent. For example, a parent or close relative. If you don't pay your landlord what you owe them, they can demand your guarantor to pay on your behalf. Please read your tenancy agreement or your separate guarantor agreements, which sets out the guarantor's legal obligations.

Question 17

What channels do you market on?

Answer

Rightmove, Zoopla, social media, our own Hybr platform, email marketing

Question 18

Do you create content/blogs/articles on my property/rooms?

Answer

We tend not to create articles on specific rooms pr properties. If you are looking to get you are a larger agency or property brand that is looking for a brand boost, we will create an informative page just for you that features all of your properties!

Question 19

How do you add value to my business?

Answer

Hybr can you pre-vetted, high quality tenants for your properties. Our smooth operational processes mean that you can rely on us to get the a lot of the admin done, leaving you to focus on delivering quality service to your tenants

Question 20

How do I list my property with Hybr?

Answer

You can list your property by heading to https://www.hybr.co.uk/landlords/list-your-property. One of our team will be in touch with you shortly after you submit the form or you can book a meeting with them via the link at the end of the form.

Question 21

How can I get in touch with someone about listing?

Answer

You can get in touch with the team using the list property form at www.hybr.co.uk/landlords/list-your-property

Question 22

How much can you charge tenants for dropping out of a contract?

Answer

You can continue to charge rent until a replacement is found but the fee must not exceed the loss in rent/the cost of finding a new tenant.

Question 23

What is the difference between Hybr and a letting agency?

Answer

Unlike traditional letting agencies and other accommodation platforms, HYBR specialises in the student market, we offer a broad range of properties and prices, available only for students.

We offer around the clock support for free to our students. We pride ourselves on going above and beyond guiding students to help you understand your obligations, avoid disputes and fines further down the line.

We offer subletting, helping you get out of contracts and we are flexible with rental contracts. We will work our hardest to make your life easier! Rely on us throughout your time at Uni.

Question 24

What do I do if the tenant damages the property?

Answer

If the damage is more than just wear and tear, the tenant can either pay to fix the damage, or it can be taken from their deposit.

Question 25

Do I need to tell my mortgage lender?

Answer

Yes, you need permission from your mortgage lender to let your property.

Question 26

Why should I choose HYBR over a letting agency?

Answer

Three main reasons.

1. We are cheaper. We are up to 80% cheaper than our competitors. Our full management fee is priced at just 6% of the annual rent, where we offer lead generation, online contracts, guarantor referencing, viewings and a maintenance solution.

2. We offer free marketing - no upfront payment, no risk taking in joining a new platform - (and free photography if your photos need updating) on our professional website. We have over 500 students signed up and around 5 students a day get in touch to inquire about various properties. The student community will come straight to you through our digitised campaigns on social media and student ambassador programmes. No upfront fee, no risk involved!

3. We are always on the lookout for new revenue streams for our landlords. We sublet student rooms so that your properties never sit around empty when you could be monetising the space. None of our competitors have incorporated subletting into their model.

Question 27

How do I use Hybr?

Answer

Sign up to join Hybr and get updated when we upload new properties. Scroll through all the properties listed on the platform.

You can filter and find your dream home, book a viewing or reach out to our customer service and describe what you are after and we will get back to you with various available options.

Once we have helped you find the perfect place to rent, then we will sort out your Assured Tenancy Agreement, your referencing checks and safely store your deposits in a Deposit Protection Scheme. We also can help you find cleaners or handy men throughout the year if anything goes wrong.

Question 28

Should I have an inventory?

Answer

Yes absolutely – it is important to keep a record of the condition of all the contents of the property in case there is a dispute at the end of the tenancy. We offer online inventory checklists for your tenants.

Question 29

What are your fees?

Answer

For landlords, we only charge fees at the point of letting out the property. These fees are charged at 25% of the first months rent. For letting agents that have multiple properties within a larger portfolio, we offer bespoke deals. You can speak to an account manager to find out more

Question 30

How many lets do Hybr do a month ?

Answer

We let to hundreds of students and young renters each month, all across the UK. We also have close working ties with other international agencies that can help you find students from abroad.

Question 31

How do you vet enquiries?

Answer

Each and every enquiry is qualified against any requirements you set by one of our Customer Success agents. For students, we verify their university email address or university acceptance documentation and confirm their guarantor status. For overseas individuals, we gather their share code to determine their right to rent in the UK. We ask a range of questions depending on requirements to ensure any prospective tenant we send to you matches your ideal tenant profile, understands your property and is ready to move forward.

Question 32

How do I get my property on the top of the list/front page?

Answer

We feature properties for landlords that really go the extra mile. If you are responding to your leads and your property and listing are looking in great shape, we’ll give you that boost you need to find the best tenants a little faster!

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